Attached is a paper that describes the basic tenets/elements of building an effective and efficient program monitoring system for human services. State administrators are constantly under pressure to ensure the health and safety of clients (effectiveness) while not being overly burdensome on the providers of care (efficiency). This paper highlights how effectiveness and efficiency are tied together and in how efficiency efforts can overshadow effectiveness under certain conditions.
Richard Fiene, Ph.D., Senior Research Psychologist, Research Institute for Key Indicators (RIKILLC), Professor of Psychology (ret), Penn State University, & Senior Consultant, National Association for Regulatory Administration (NARA).
Contact Dr Fiene at Fiene@RIKInstitute.com or RFiene@NARALicensing.org or firstname.lastname@example.org